Shipping is Free on All items.
WHY IS MY ORDER BEING SHIPPED IN DIFFERENT PACKAGES?
If you have a multi-item order, they normally arrive the same day in one package. Items may be shipped from a different warehouse, depending on which one has them available the fastest.
Alternatively, if an item is popular and on a bit of a backorder, we might ship your items at different times and in different packages to prevent holding up your order and to get most of the items to you as quickly as possible.
WHEN WILL I RECEIVE MY ORDER:
United States: shipping will take 5-7 days on average
International: shipping will take 2-3 weeks on average.
Your confirmation email may come with a more accurate date of when you can expect your item so be on the lookout.
Orders are shipped out directly from any of our many domestic and international warehouses and they will do everything they can to get you your order as quickly as possible.
HOW DO I CHECK THE STATUS OF MY ORDER?
A: Upon placing your order, please allow up to 1-3 business days to have your order processed. Our fulfillment warehouses pack your ordered item(s) and ship the package(s) out as soon as possible. Once your order has been shipped, you will receive a notification through email. To get your tracking number, simply send us a via email at firstname.lastname@example.org and we will send it to you. If you did not receive any updates on your order, please contact us immediately and we will do all we can to investigate.
Q: HOW LONG DOES FREE SHIPPING TAKE?
A: Please allow up to 5-7 business days for your order to arrive after processing the 1-3 days processing time. Our fulfillment centers are located around the world. For International orders, please allow up to 2-3 weeks.
Q: DO YOU PROVIDE ANY EXPRESS SHIPPING?
A: We do provide express or overnight shipping - please email email@example.com and we will get back to you immediately to discuss your options
Q: I ORDERED TWO PRODUCTS, BUT HAVE RECEIVED ONLY ONE... WHAT'S HAPPENING?
A: Since we have a large assortment of products that are not stored in the same warehouse, it is possible that some products get shipped separately. It is quite normal that you receive a product a few days before the other.
Q: DO YOU SHIP INTERNATIONALLY?
A: Yes! We ship worldwide to ensure that every customer will enjoy his or her shopping experience with us.
Q: IS YOUR WEBSITE SECURE WITH MY PERSONAL INFORMATION?
A: Absolutely! We use SSL security to ensure all your personal information is encrypted. We do not store your credit card information and it will be used one-time only upon purchasing of your product. Then your credit card information will be purged.
Q: DOES CALIECO.COM PROVIDE A QUALITY GUARANTEE FOR ALL THE PRODUCTS BEING SOLD?
A: Absolutely! If you find damages to the product, contact us immediately, mail us the item and we will process a refund within 10 days of receiving the item back. We do all we can to ensure your best shopping experience. You can simply contact us and we'll get it addressed.
Q: HOW CAN I GET IN CONTACT WITH YOU?
A: We handle customer service through Facebook Messenger and email. Visit our Facebook Page here open up a chat with us on Facebook Messenger, or send us an email at firstname.lastname@example.org with any questions or concern that you have.
Q: DO YOU OFFER A REFUND IF I DON'T LIKE THE PRODUCT?
A: We do have a 100% Refund Policy - Visit our “refund policy page” for complete details. If you have any additional questions that have not been addressed in our FAQ, please contact us and we will get back to you as soon as possible.
To begin a return, please email: email@example.com • Merchandise must be returned in unused, new condition within 14 days after the order's delivery to qualify.
• Customer is responsible for return shipping expenses.
• Return package must be accompanied with original packaging.
• Any merchandise marked "Sale" cannot be exchanged or returned
• Any merchandise sold during "Flash Sale Friday" cannot be exchanged or returned.
• Please allow 7-10 business days for your return to be processed.